/**
 * Support Widget Styles
 * Файл: frontend/widgets/support/support-widget.css
 */

/* Кнопка техподдержки */
.support-button {
    position: fixed;
    bottom: 30px;
    right: 30px;
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border: none;
    cursor: pointer;
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    transition: all 0.3s ease;
    z-index: 999;
}

.support-button:hover {
    transform: scale(1.1);
    box-shadow: 0 6px 16px rgba(102, 126, 234, 0.5);
}

.support-button svg {
    width: 28px;
    height: 28px;
}

.support-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background: #ef4444;
    color: white;
    border-radius: 10px;
    padding: 2px 6px;
    font-size: 11px;
    font-weight: bold;
    min-width: 20px;
    text-align: center;
}

/* Модальное окно */
.support-modal {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.5);
    display: none;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: 20px;
}

.support-modal-content {
    background: white;
    border-radius: 12px;
    width: 100%;
    max-width: 600px;
    max-height: 80vh;
    display: flex;
    flex-direction: column;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
}

/* Заголовок модального окна */
.support-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid #e5e7eb;
}

.support-modal-header h3 {
    margin: 0;
    font-size: 20px;
    color: #1f2937;
}

.support-close {
    background: none;
    border: none;
    font-size: 28px;
    color: #9ca3af;
    cursor: pointer;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 4px;
    transition: all 0.2s;
}

.support-close:hover {
    background: #f3f4f6;
    color: #374151;
}

/* Вкладки */
.support-tabs {
    display: flex;
    gap: 8px;
    padding: 16px 24px;
    border-bottom: 1px solid #e5e7eb;
}

.support-tab {
    padding: 8px 16px;
    border: 1px solid #e5e7eb;
    background: white;
    border-radius: 6px;
    cursor: pointer;
    font-size: 14px;
    color: #6b7280;
    transition: all 0.2s;
}

.support-tab:hover {
    background: #f9fafb;
    border-color: #d1d5db;
}

.support-tab.active {
    background: #667eea;
    color: white;
    border-color: #667eea;
}

/* Список обращений */
.support-tickets-list {
    flex: 1;
    overflow-y: auto;
    padding: 16px 24px;
    min-height: 200px;
    max-height: 400px;
}

.support-ticket-item {
    padding: 16px;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    margin-bottom: 12px;
    cursor: pointer;
    transition: all 0.2s;
}

.support-ticket-item:hover {
    border-color: #667eea;
    box-shadow: 0 2px 8px rgba(102, 126, 234, 0.1);
}

.support-ticket-item.has-unread {
    border-left: 3px solid #667eea;
    background: #f0f4ff;
}

.support-ticket-subject {
    font-weight: 600;
    color: #1f2937;
    margin-bottom: 8px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.support-ticket-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 12px;
    color: #6b7280;
}

.support-ticket-status {
    padding: 2px 8px;
    border-radius: 4px;
    font-weight: 500;
    font-size: 11px;
}

.support-ticket-status.status-open {
    background: #dbeafe;
    color: #1e40af;
}

.support-ticket-status.status-answered {
    background: #d1fae5;
    color: #065f46;
}

.support-ticket-status.status-closed {
    background: #f3f4f6;
    color: #6b7280;
}

/* Форма нового обращения */
.support-view {
    padding: 24px;
    overflow-y: auto;
    flex: 1;
}

.support-back {
    background: none;
    border: none;
    color: #667eea;
    cursor: pointer;
    font-size: 14px;
    padding: 8px 0;
    margin-bottom: 16px;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.support-back:hover {
    text-decoration: underline;
}

.form-group {
    margin-bottom: 16px;
}

.form-group label {
    display: block;
    margin-bottom: 6px;
    font-weight: 500;
    color: #374151;
    font-size: 14px;
}

.form-group input,
.form-group textarea {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    transition: border-color 0.2s;
}

.form-group input:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #667eea;
    box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
}

/* Чат (детали обращения) */
.support-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-bottom: 16px;
    margin-bottom: 16px;
    border-bottom: 1px solid #e5e7eb;
}

.support-ticket-header h4 {
    margin: 0;
    font-size: 16px;
    color: #1f2937;
}

.support-messages {
    flex: 1;
    overflow-y: auto;
    max-height: 350px;
    margin-bottom: 16px;
    padding-right: 8px;
}

.support-message {
    margin-bottom: 16px;
    padding: 12px;
    border-radius: 8px;
    max-width: 85%;
}

.support-message-user {
    background: #f0f4ff;
    margin-left: auto;
    border-top-right-radius: 2px;
}

.support-message-admin {
    background: #f9fafb;
    border-top-left-radius: 2px;
}

.support-message-author {
    font-weight: 600;
    font-size: 12px;
    color: #667eea;
    margin-bottom: 4px;
}

.support-message-admin .support-message-author {
    color: #059669;
}

.support-message-text {
    color: #1f2937;
    font-size: 14px;
    line-height: 1.5;
    white-space: pre-wrap;
    word-wrap: break-word;
}

.support-message-time {
    font-size: 11px;
    color: #9ca3af;
    margin-top: 4px;
}

.support-message-form {
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

.support-message-form textarea {
    flex: 1;
    padding: 10px 12px;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    resize: none;
}

.support-message-form textarea:focus {
    outline: none;
    border-color: #667eea;
}

.support-message-form button {
    padding: 10px 20px;
    white-space: nowrap;
}

/* Состояния */
.support-loading,
.support-empty,
.support-error {
    text-align: center;
    padding: 40px 20px;
    color: #6b7280;
}

.support-error {
    color: #ef4444;
}

.unread-badge {
    background: #ef4444;
    color: white;
    font-size: 11px;
    padding: 2px 6px;
    border-radius: 10px;
    font-weight: 600;
    min-width: 18px;
    text-align: center;
    display: inline-block;
}

/* Кнопки */
.btn-primary {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    border: none;
    padding: 12px 24px;
    border-radius: 6px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

.btn-primary:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(102, 126, 234, 0.3);
}

.btn-primary:active {
    transform: translateY(0);
}

/* Адаптивность */
@media (max-width: 640px) {
    .support-button {
        bottom: 20px;
        right: 20px;
        width: 56px;
        height: 56px;
    }

    .support-modal {
        padding: 0;
        background: rgba(0, 0, 0, 0.9);
    }

    .support-modal-content {
        max-width: 100%;
        max-height: 100vh;
        border-radius: 0;
        background: #121214;
        color: #ffffff;
    }

    .support-modal-header {
        border-bottom-color: rgba(255, 255, 255, 0.1);
    }

    .support-modal-header h3 {
        color: #ffffff;
    }

    .support-close {
        color: rgba(255, 255, 255, 0.5);
    }

    .support-close:hover {
        background: rgba(255, 255, 255, 0.1);
        color: #ffffff;
    }

    .support-tabs {
        border-bottom-color: rgba(255, 255, 255, 0.1);
    }

    .support-tab {
        background: rgba(255, 255, 255, 0.05);
        border-color: rgba(255, 255, 255, 0.1);
        color: rgba(255, 255, 255, 0.7);
    }

    .support-tab:hover {
        background: rgba(255, 255, 255, 0.08);
        border-color: rgba(255, 255, 255, 0.15);
    }

    .support-tab.active {
        background: #0a84ff;
        color: white;
        border-color: #0a84ff;
    }

    .support-tickets-list {
        max-height: 300px;
    }

    .support-ticket-item {
        background: rgba(255, 255, 255, 0.02);
        border-color: rgba(255, 255, 255, 0.1);
    }

    .support-ticket-item:hover {
        border-color: #0a84ff;
        background: rgba(255, 255, 255, 0.05);
    }

    .support-ticket-item.has-unread {
        border-left-color: #0a84ff;
        background: rgba(10, 132, 255, 0.1);
    }

    .support-ticket-subject {
        color: #ffffff;
    }

    .support-ticket-meta {
        color: rgba(255, 255, 255, 0.5);
    }

    .support-ticket-status.status-open {
        background: rgba(10, 132, 255, 0.2);
        color: #0a84ff;
    }

    .support-ticket-status.status-answered {
        background: rgba(48, 209, 88, 0.2);
        color: #30d158;
    }

    .support-ticket-status.status-closed {
        background: rgba(255, 255, 255, 0.1);
        color: rgba(255, 255, 255, 0.5);
    }

    .support-view {
        background: #121214;
    }

    .support-back {
        color: #0a84ff;
    }

    .form-group label {
        color: rgba(255, 255, 255, 0.9);
    }

    .form-group input,
    .form-group textarea {
        background: rgba(10, 10, 11, 0.8);
        border-color: rgba(255, 255, 255, 0.1);
        color: #ffffff;
    }

    .form-group input::placeholder,
    .form-group textarea::placeholder {
        color: rgba(255, 255, 255, 0.3);
    }

    .form-group input:focus,
    .form-group textarea:focus {
        border-color: #0a84ff;
        box-shadow: 0 0 0 3px rgba(10, 132, 255, 0.1);
    }

    .support-ticket-header {
        border-bottom-color: rgba(255, 255, 255, 0.1);
    }

    .support-ticket-header h4 {
        color: #ffffff;
    }

    .support-messages {
        max-height: 250px;
    }

    .support-message {
        max-width: 90%;
    }

    .support-message-user {
        background: rgba(10, 132, 255, 0.2);
    }

    .support-message-admin {
        background: rgba(255, 255, 255, 0.05);
    }

    .support-message-author {
        color: #0a84ff;
    }

    .support-message-admin .support-message-author {
        color: #30d158;
    }

    .support-message-text {
        color: #ffffff;
    }

    .support-message-time {
        color: rgba(255, 255, 255, 0.5);
    }

    .support-message-form textarea {
        background: rgba(10, 10, 11, 0.8);
        border-color: rgba(255, 255, 255, 0.1);
        color: #ffffff;
    }

    .support-message-form textarea::placeholder {
        color: rgba(255, 255, 255, 0.3);
    }

    .support-message-form textarea:focus {
        border-color: #0a84ff;
        box-shadow: 0 0 0 3px rgba(10, 132, 255, 0.1);
    }

    .support-loading,
    .support-empty {
        color: rgba(255, 255, 255, 0.5);
    }

    .support-error {
        color: #ff453a;
    }

    .btn-primary {
        background: #0a84ff;
    }

    .btn-primary:hover {
        box-shadow: 0 4px 12px rgba(10, 132, 255, 0.3);
    }
}